Innovation of Acoustic Interior Design to Improve Audio Quality for Home-based Telecommuters in Nairobi

Abstract

Introduction: Working from home became more widespread in Nairobi during the year 2020. The COVID-19 pandemic was in full effect. Meanwhile, the Kenyan government had issued a shelter-in-place directive. Although restrictive measures have since been relaxed, a number of professionals based in the city continue to telecommute at least once a week. Problem: Video calls are part and parcel of remote working, as they facilitate real-time communication between collaborators. When video calls and the home setting collide, a number of quality based issues arise. The ambient noises in the home environment adversely affect the audio quality of a video call. This has been identified as a cause of reduced worker productivity. Method: Secondary research was carried out in the literature review chapter. The literature review successfully identified existing acoustic solutions. Primary research was carried out to pin point the pain-points of the target user. Analysis was then carried out to create a concept product for the urban Kenyan context. Proposed Solution: The Design Thinking process was successfully used to ideate a concept acoustic product called ALTO. Conclusion: ALTO is a lightweight acoustic panel made from recycled paper and made using items commonly available in the household. The panel is designed to be built by the telecommuter themselves. These three properties represent materials, labor and price innovation.