Supply Chain Practices and Operational Performance of Christ is the Answer Ministries Church in Kenya

Abstract

Exploring the nexus between supply chain practices and operational performance within (CITAM) Church in Kenya, this study endeavours to reveal the nuanced dynamics of these practices and their impact. The research is framed within Relational Exchange Theory and Stakeholder Theory, adopting a descriptive research design. Targeting key personnel engaged in supply chain management within the church, the study utilizes a questionnaire-based data collection method. The collected data undergoes both descriptive and inferential analysis using SPSS version 25. The study identified correlations between Operational Performance and key variables. Moderate positive correlations were observed for the Adoption of Information Technology, Integration of Information and Strategic Supplier Partnership, emphasizing their significance in enhancing operational performance though the regression analysis underscored their statistical insignificance in explaining the variability in operational performance. Customer Relationship Management (CRM) and Lean Practices showed a strong positive correlation which was also emphasized by the regression analysis which established their statistical significance, suggesting a substantial influence on operational performance.