| dc.description.abstract | The major purpose of this study was to document the operations strategy used in solid waste
management, alongside the challenges facing implementation. This was a case study. Data was
collected from fifty- (50) members and managers from the City Council of Nairobi and analyzed
using descriptive statistics. The data was then summarized and presented in the form of
proportions, tables and percentages. The findings arrive at: First, the CEO and the employees do
the formulation of the operations strategy as part of a planning process that coordinates
operational goals with those of the larger organization. The annual objectives on solid waste
management are well documented, which is inclusive of improving public health of the people;
the environment; and maintain public cleanliness in order to keep public places aesthetically
acceptable: by ensuring the proper storage, collection, transportation, safe treatment and
disposal of solid waste. Secondly, the heads/managers feel that the current policies adequately
support the institutions strategic plan. Thirdly, on the evaluation of the CCN's operations
strategies used in solid waste management, it was also found that CCN has not invested on
enough time and effort in analyzing environment capabilities and services to develop their
operations strategy. On the other hand the CCN has not invested on enough time and effort in
implementing its operations strategy. The internal strengths with the highest effect on CCN's
competitive advantage, resulting from its operations strategy are: responsive employees in
meeting customer needs, highly trained employees and quality control techniques. Lastly, the
factors that have strongly limited sound waste management operations strategy
implementation are the inability to formulate and implement sound solid waste management
policies, inadequate treatment and disposal of solid waste and inadequate landfill disposal. The
results have further used to come up with a model which exposes the integration of the
operation strategies in solid waste management. | en |
