Browsing Theses and Dissertations by Author "2399208a-9761-4e91-bf5a-529b586e37f0"
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Iso 9001:2008 Quality Management System Certification and Service Quality in Kenyan Public Universities: a Case of the University of Nairobi
Vusa, Hotensia K (University of Nairobi, 2016)The study set out to find the influence of ISO 9001:2008 Quality management systems certification on service quality in Kenyan public universities, and in particular, the case of the University of Nairobi. To accomplish ...