Browsing Theses and Dissertations by Author "30d5ec90-7b8f-4e20-80bf-8a60656f0325"
Now showing items 1-1 of 1
-
Customer Service Strategy and Competitive Advantage of Getrudes’ Children’s Hospital
Mutua, Priscilla M (University of Nairobi, 2020)The level of customer service strategies that an organization adopts determines the customer satisfaction level, loyalty and referrals made by the existing customers. Organizations should therefore seek to deliver services ...