Browsing Theses and Dissertations by Author "37180f8e-6807-4e93-9cfd-f4bed3f78fea"
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Service Quality and Customer Satisfaction: the Case of Safaricom M-pesa Services
Jama'a, Aliisse (University of Nairobi, 2015)The concept of quality, efficiency, productivity, growth and survival pose a great challenge for the survival and growth of all corporate bodies. There is need for service firms to improve only quality dimensions, which ...