Browsing Theses and Dissertations by Author "37770937-e28f-4d04-8395-43a62c21aa38"
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Impact Of Implementation Of Iso 9001:2008 Certification On Service Delivery In Kenya’S Public Universities: A Case Of Kisii University
Mutuku, Mary M (University of Nairobi, 2017)The Purpose of this study was to find out whether implementation of ISO 9001:2008 certification helps to improve service delivery in Kenyan Public Universities and especially in Kisii University. ISO standards can by ...