Browsing Theses and Dissertations by Author "506c003a-4c0f-479d-8a7f-21acc15d66ee"
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Business process re-engineering and operational performance at UAP insurance company
Mungai, Elizabeth W. (University of Nairobi, 2015)The business environment for the firms in the service industry such as insurance firms is continually changing in the context of the organizational competitiveness, organizational performance and operational performance. ...