Browsing Theses and Dissertations by Author "59393dde-6306-474b-896b-16b5154b4b3b"
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The Effect of Information Technology Strategy on Service Delivery in the Transport Department of Kenya Revenue Authority
Yiapan, Norah (University of Nairobi, 2011)One of the challenges faced by organizations is ensuring that services delivered to their customers meet the required customer expectations. An organization can use Information technology(IT) to reduce costs,upgrade product ...