Browsing Theses and Dissertations by Author "5e3f575c-be16-4258-92fd-bff45e760466"
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Customer Relationship Management System and Customer Satisfaction Among Commercial Banks in Kenya
Kiplimo, Joram (university of nairobi, 2018)In the world where there is increasing competition in every sector of the economy. The service sector is flooded with different firms offering different services, such that many customers are spoilt for choice on all ...