Browsing Theses and Dissertations by Author "65ea2800-ae0e-4224-b601-068abb350647"
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Service Quality And Performance Improvement In Health Care: A Case Of Kenyatta National Hospital
Wambura, Collins (University Of Nairobi, 2016)For service organizations to achieve higher performance, quality should never be compromised at all costs. Employing of reliable and a valid instrument of quality measurements are essential for performance improvements. ...