Browsing Theses and Dissertations by Author "6a5b069d-1dc3-4777-a300-b46a7d9f1acf"
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Quality of Service and Process Efficiency at Immigration Points: a Case of Busia and Malaba Border Posts
Oloo, Felix O (university of nairobi, 2018)Service quality has been recognized as a major ingredient in the success of organizations hence how they manage their service operations would eventually determine how they performs in terms of efficiency. With good ...