Browsing Theses and Dissertations by Author "6fed5513-73c2-4612-b889-80da89b93d1b"
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Total Quality Management Practices and Operational Performance of Commercial Banks in Makueni County, Kenya
Justus, Reginah M (University of Nairobi, 2018)Total Quality Management (TQM) is an integrated organizational effort geared towards ensuring long-term success and competitive advantage by fostering quality at every level of the organisation. Following the radical changes ...