Browsing Theses and Dissertations by Author "a34ce009-dcf2-4d9c-8bb2-eb77c6fc095b"
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Total Quality Management and Operational Performance of Kenyan Airlines
Oloo, Joshua; L (University of Nairobi, 2018)Quality has become an important aspect of any organization in terms of the products and services that they offer to their customers. There has been a paradigm shift in the needs fulfillment and expectations by customers ...