Browsing Theses and Dissertations by Author "a50b6844-2147-40cc-90aa-9ac6ca9e2f1c"
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Quality management and performance of commercial banks in Kenya.
Onyango., Benedict A (University of Nairobi, 2016-11)This study did examine the relationship between TQM practices implementation and performance of commercial banks in Kenya. The banking sector internationally is in a condition of relentless rivalry among themselves for ...