Browsing Theses and Dissertations by Author "a845c33a-1b78-4216-944a-463fcbe78e0f"
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Business Process Outsourcing Strategies and Competitive Advantage of Commercial Banks in Kenya
Muinde, Charles K (University of Nairobi, 2017)Business process outsourcing proved to be an important instrument in an organization’s business strategies. There has been gradual growth in the financial sector in as far as BPO is concerned and the growth has mainly been ...