Browsing Theses and Dissertations by Author "a99f4e60-b3d0-4643-9b2c-0527e71c2f3e"
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Strategic change management practices and quality services by rural electrification authority in Kenya
Malik, Issa (University of Nairobi, 2017)Businesses have recognized the worth in delivering value adding services to their consumers. Customer needs keep on changing, hence organisations need to reinvent themselves to continuously serve those needs and cope with ...