Browsing Theses and Dissertations by Author "abce1231-08c4-481a-aff5-e383ad21d5b6"
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Benchmarking Strategy for Service Delivery Enhancement at Kenya Ports Authority
Mwayayi, Rogers Daniel (University of Nairobi, 2015)Benchmarking has been used as a tool, a methodology and a technique for continuous improvements in sectoral operations to gain and maintain competitive advantage. Participating on benchmarking has promoted a culture of ...