Browsing Theses and Dissertations by Author "b008b90a-624d-489f-81d2-7dd9773aa86d"
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Effect of Facility Layout Environment on Perceived Service Quality- the Case of National Bank of Kenya
Orora, Gesare C (University of Nairobi, 2018)Facility layout environment (FLE) refers to the physical place or surrounding where services take place. It is a visual metaphor that acts as package (in the same way as product package) to convey or express an organization‟s ...