Browsing Theses and Dissertations by Author "Egesa, Dorice R"
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Influence of total quality management on quality service delivery: a case of Barclays bank, Kenya
Egesa, Dorice R (University of Nairobi, Kenya, 2012)The study investigated the influence of Total Quality Management on quality service delivery at Barclays Bank Kenya Ltd. The objectives of the study assessed the influence of management commitment on service delivery at ...