Browsing Theses and Dissertations by Author "Maami, Kellen N"
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Factors that influence business process outsourcing services by Horizon Call Centre in Nairobi, Kenya
Maami, Kellen N (School of Business, University of Nairobi, 2011)As organizations redirect valuable internal skills and capabilities to high value added activities, the sourcing debate has moved from whether to outsource, to what and how to outsource. Many organizations are working ...