Browsing Theses and Dissertations by Author "Mbuthia, Henry K"
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Service Quality Practices in Public Healthcare Facilities in Mombasa County, Kenya
Mbuthia, Henry K (University of Nairobi, 2013-10)Organizations have found it fruitful to improve services selectively by paying more critical attention to the service dimensions or attributes as part of a customer service management. The measure of such service dimensions ...