Browsing Theses and Dissertations by Author "Mbwana, Janet C"
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The role of performance contracting in improving the quality of service delivery in the Ministry of Land adjudication and settlement in Coast Province Kenya.
Mbwana, Janet C (University of Nairobi, Kenya, 2011)Kenya introduced performance contracting not only to improve service delivery but also to refocus the mind set of public service away from a culture of inward looking towards a culture of business as focused on customer ...