Browsing Theses and Dissertations by Author "Mutua, Janet W"
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The Influence of Business Process Re-engineering on Customer Satisfaction in Kenya Power and Lighting Company Limited
Mutua, Janet W (University of Nairobi, Kenya, 2010)The business environment is rapidly changing and thus the long experienced incremental change cannot apply anymore and also the old ways of managing no longer work. Consequently, there is need to not only manage change but ...