Browsing Theses and Dissertations by Author "Mutuku, Rose M"
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An empirical investigation of the quality of customer service offered by Kenya's ministry of finance
Mutuku, Rose M (school of Business, University of Nairobi, 2006)There has been an explosion of interest in service quality and its impact on a firm's success in a fiercely competitive global market. Governments have not been left behind in this development. Governments in the world ...