Browsing Theses and Dissertations by Author "Mwaura, George Stanley"
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Impact of iso 9001 quality certification on the financial performance of organizations listed at the Nairobi stock exchange
Mwaura, George Stanley (University of NairobiSchool of business, 2011-09)The academic literature offers two approaches to explain how quality management practices could have an effect on business performance. First, the operational view highlights that firms adopting quality management schemes ...