Browsing Theses and Dissertations by Author "Mwikya, Nelson K"
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Relational Factors Influencing On-time Service Delivery At Kenya Airways
Mwikya, Nelson K (University of NairobiCollege Of Education And External Studies, 2013)This study aimed at analyzing the relationship between relational factors and on-time service delivery at Kenya Airways. The study specifically sought to establish: the extent to which effective communication influences ...