Browsing Theses and Dissertations by Author "Nanzushi, Sharon Juliet"
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Add in-strategic responses adopted by Kenyan state corporations in the education sector to manage quality customer service
Nanzushi, Sharon Juliet (University of Nairobi, 2014)In order to keep up with the competition and changing consumer needs and wants in the competitive business environment, Kenyan state corporations in the education sector need to use effective strategies in managing service ...