Browsing Theses and Dissertations by Author "Njenga, Wachinga Wairimu"
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Relationship between work analysis and design and service quality: the case of hotels in Kenya
Njenga, Wachinga Wairimu (University of Nairobi, 2014)The purpose of the study was to establish the impact Work analysis & Design has on Service Quality in hotels by examining the relationship between Work Analysis & Design through specific objectives. The objectives of the ...