Browsing Theses and Dissertations by Subject "Effect of Facility Layout Environment on Perceived Service Quality- the Case of National Bank of Kenya"
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Effect of Facility Layout Environment on Perceived Service Quality- the Case of National Bank of Kenya
(University of Nairobi, 2018)Facility layout environment (FLE) refers to the physical place or surrounding where services take place. It is a visual metaphor that acts as package (in the same way as product package) to convey or express an organization‟s ...