Browsing Theses and Dissertations by Subject "Safaricom Limited"
Now showing items 1-2 of 2
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Influence of social media on customer service in Safaricom Limited
(School of Business, 2012-11)The aim of this study was to investigate and establish the influence of social media on customer service at Safaricom Limited, that is, the effects it has had on the company since it was launched as a tool for customer ... -
Perceived effectiveness of customer care representatives training at Safaricom Limited
(School of Business, 2012-11)The topic of the study is the perceived effectiveness of customer care representatives training at Safaricom limited. Customer management has over the years played a key role in attracting and retaining customers. In a ...