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Factors that influence business process outsourcing services by Horizon Call Centre in Nairobi, Kenya
(2011)
As organizations redirect valuable internal skills and capabilities to high value added activities, the sourcing debate has moved from whether to outsource, to what and how to outsource. Many organizations are working ...
The effect of business process outsourcing on the financial performance of commercial banks in Kenya
(2012-08)
Outsourcing is a widely used business practice for organizations that are in an effort to
improve firm performance and add value to their firms. Empirical studies show that
outsourcing has very limited positive impact ...
Application of Business Process Outsourcing Strategy in Small and Medium Food Manufacturing Firms in Kenya
(2012-09)
Business process outsourcing is the process by which organizations contract other
organizations to carry out duties and activities previously internally executed. Activities
mostly outsourced are non core activities. ...