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Information and Communication Technology and customer service delivery at nairobi city water and sewerage company
(2012-10)
Many organisations have adopted the use of information and communication technology
(ICT) in order to improve the products and services they offer to their customers. While some
of these organisations have reaped great ...
Influence of Information and Communication Technology Integration in Growth of Commercial Banks in Kenya: a Case of Kenya Commercial Bank Kenya Limited
(University of Nairobi, 2017)
Information,communication and technology (ICT) has revolutionized how commercial banks operate by changing and simplifying cumbersome bank processes to the benefit of the shareholders and customers. A proportion of commercial ...
The Role of Information and Communication Technology in Strategy Implementation at Jamii Telecommunications Limited in Kenya
(University of Nairobi, 2016-10)
The evolution of technology influences significantly the business by changing business operations. ICT is also gaining popularity and are increasingly used in regular operations of many companies, ranging from start-ups ...
A Survey of Application of Information and Communication Technology for Competitive for Competitive Advantage of Firms Listed at the Nairobi Stock Exchange
(School of Business, University of Nairobi, 2006-09)
This study examined the application of lnformation and communication technology for competitive advantage by firms listed in the Nairobi Stock Exchange. The need for the study arose from the fact that many firms formulate ...