An evaluation of the successful implementation of enterprise resource planning system at HACO Industries
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Date
2007Author
Kang'ethe, Peter N N
Type
ThesisLanguage
enMetadata
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This research is a case study that carried out an evaluation of the successful
implementation of ERP at HACO Industries. More attention was on evaluation of
the impact of organizational variables and technology (IT) variables on the
successful implementation of the ERP systems. The research focused on the
evaluation of ERP implementation from three perspectives. Firstly, the
dimensions of the ERP system success namely; information quality, individual
impact, workgroup impact and organizational impact were considered. Secondly,
the primary users were the main focus of the study because of their dominant
role in ERP implementation. Finally factors in the external environment were
evaluated and the impact of both external and organizational factors to
operations management of the organization in the ERP system context.
The study respondents were all the staff in the various departments of
organization that were using the ERP system in their day to day functions. The
research instrument adopted to achieve the objective of the study were self
administered questionnaires using the drop and pick later method as well as
personal interviews of managers and IT persons in all the departments using
ERP. The data collected from the questionnaires was collated for examination
using Microsoft Excel and Statistical Package for Social Sciences (SPSS).
The organization successfully implemented its ERP and attributes the increased
efficiency and better management of its resources to the ERP system. The
project management approach was successful due to adhering to Critical
Success Factors throughout the implementation process, the implementation
team leaders created an environment where essential project requirements could
be addressed in a reasonable and timely fashion.
Citation
Masters Of Business Administration (MBA) Degree, School Of Business, University of NairobiPublisher
University of Nairobi School of Business
Description
Thesis MBA