Challenges of ISO post implementation review in the petroleum industry in Kenya
Abstract
ISO 9001:2000 requires top management to review the organization's quality
management system, at planned intervals, to ensure its continuing suitability, adequacy
and effectiveness. Auditors should keep in mind that the fulfillment of objectives can be
measured in a quantitative or qualitative manner. They should also remember that there
is a clear link between the dynamic aspects of revising the quality policy and the quality
objectives and the commitment of the organization to continual improvement.
The management review is a process that should be conducted and audited utilizing the
process approach. As an ISO certified company you have to prove in that processes are
exactly carried out as they are documented. The auditors should obtain evidence of the
way the quality objectives are suitably cascaded throughout the organization's structure
and processes, linking the general strategic objectives to management objectives and
down to specific operational activities. It is recommended that the documented quality
objectives should be examined at the documentation review stage of the audit. Before the
end of the audit, the auditors have to satisfy themselves that the quality objectives~
realistic and relevant, and that the organization has assigned to responsible personnel the
resources needed to meet their objectives. Evidence of this should be obtained at all
levels of the organization.
Citation
Masters of business administrationPublisher
school of Business, University of Nairobi