| dc.description.abstract | Outsourcing is a trend that has been in existence for quite sometime and is not a new
phenomenon in the Kenyan banking industry, as it has now been accepted by some of
the commercial banks. Outsourcing is a trend found in many types of businesses today
and is defined as, the practice of contracting for the provision of specific services by
people outside of an organization (Stear, 1997).
Organizations around the world are increasingly considering outsourcing as a Strategic
Human Resource Management (HR) tool, which can be leveraged to allow them to focus
on their core competencies, (PriceWaterHouseCoopers, 1991).
The objectives of the study were to determine the extent of outsourcing of training
services in the commercial banks in Kenya and to establish the factors that influence the
extent among commercial banks in Kenya. The literature covered areas on of outsourcing
of training services. The research methodology was a census survey. In order to meet
these objectives, the pertinent primary data used in the study was collected through
questionnaires directed to the head of human resource departments. The questionnaire
used in this study contained both open-ended and closed questions.
The study established that outsourcing of training services has posed some challenges in
the banking industry in Kenya although some of the reasons that compel Banks to
outsource training services include reliability and cheap. These challenges arose from
identification of training vendors, cost evaluation on whether to outsource or not, staff
resistance to change, effectiveness of training vendors and employee training demands
and needs and aligning of outsourcing of training services to the overall organizational
training policy and the organizational strategy.
The study is the first in the field of outsourcing of training service among commercial
banks in Kenya and recommends further research on outsourcing of HR training services
not only in the banking industry but also other sectors. | en |
