| dc.description.abstract | The topic of study was a survey of members perception of UKCS services In
Nairobi. Despite the fact that various people have studied trade unions but none
had touch specifically UKCS services. To achieve the above, a descriptive survey
was carried out among civil servants in Nairobi who were answering questionnaires.
A sample of 262 respondents was selected. Questionnaires with both open ended
and closed questions were administered to the respondents. Primary data was
collected which was summarized and analysed using descriptive statistics was
presented in tables graphs and narratives. A five point Likert scale was used to
measure and identify the extent members perception of UKCS services.
The study established that members perception is faced by various challenges and
factors found to affect the members perception included lack of trust, lack of
support by the government, lack of feedback, lack of skills, no existence of
perception standards, inaccuracy in viewing and a negative attitude of the members
towards UKCS - services corruption, government interferences, wrangles among
the officials etc. From the findings of the study, it was concluded that members
perception has been negative in most cases. It was recommended that strong
measures be put in place so that the members perception can be useful for intended
purposes like, promotions, improving working conditions, reward, salaries,
accommodation and improvement of health and safety in work place. Perception of
members is important in an organization in that when well analyse and executed, it
should furnish or make available to management critical information on which
decisions impact on organizations success on the side of employees, government,
employers and other parties involve would gain. | en |
