Effectiveness of technology as a strategy In motor vehicle registration by Kenya Revenue authority
Abstract
There has been a lot of controversy surrounding registration of motor vehicles in Kenya.
Amidst the increase of stolen vehicles coming from abroad and finding there way into the
country, being bought by innocent Kenyans and registered only to discover later that they
were actually stolen vehicles that were brought into the country illegally. This is
evidenced by the various articles and news in the media concerning this issue. Indeed the
problem of stolen vehicles and other fraudulent activities in the motor vehicle industry
have brought concern and made the common 'mwanainchi' wonder what the government
is doing about it. Kenya Revenue Authority being the sole organization that handles the
registration of all vehicles in the country has thus been faced with this challenge. It has
therefore had no alternative than to 'shoulder the burden' of determining the best way to
deal with this problem that has been plaguing the county and seems to be getting
increasingly worse during this year.
One of the ways that Kenya Revenue Authority is attempting to overcome this problem is
through the introduction of technology in motor vehicle registration process. The purpose
therefore of this case study is to determine the effectiveness of the use of technology in
motor vehicle registration by Kenya Revenue Authority. Technology strategy is part of
the main strategic objectives of Kenya Revenue Authority which has been articulated as a
means to modernize its internal processes. Technology generally plays an important role
in today's information age. Therefore this research seeks to find out how technology can
interplay with other macro-economic forces and b(!'deliberately used to improve
efficiency in light of the limitations that exist especially in a developing country like
Kenya. This paper will specifically analyze whether the introduction of technology in
Kenya Revenue Authority has helped increase the number of vehicles registered and
improved the revenue collected from registration of motor vehicles. It will further
investigate whether the quality of service delivery in vehicle registration has improved in
terms of minimizing time taken to serve customers, reducing errors and eliminating
forgery of documents and other corrupt activities.
Citation
MBASponsorhip
University of NairobiPublisher
University of Nairobi School of Business, College of Humanities and Social Sciences