The effects of downsizing on operations and profitability of Transnational bank
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Date
2006Author
Koech,Christopher K
Type
ThesisLanguage
enMetadata
Show full item recordAbstract
Virtually every type of organization and every type of industry faces an economic
environment of continuous and accelerating change. An increasing pervasive
response to this new economic environment is to engage in some form downsizing.
In Mid 2000, TNBLsaw the need to reduce its workforce through Downsizing.
The objective of the study is to determine the impact of downsizing on the
Operations and Profitability of the Transnational bank by looking at the Service
quality, technological levels, profitability and employee morale after the
downsizing exercise. This is a case study and the respondents were the
management and unionisable staff of Transnational Bank. Primary data was
collected using questionnaire tool that were self and telephone administered to
respondents. Face to face interviews was done with key heads of departments on
the entire exercise and the current state. The results show that the morale of the
staff dropped after downsizing, qua"lity of serv-ice has improved considerably after downsizing, there is significant advancement of technological levels and the
profits of the bank continue to improve. From the study, we learn that there is
need for the organizations to put in place proper retention and incentive schemes
so as to motivate staff after downsizing and proper human resource policies have
to be developed to enhance motivation .
Sponsorhip
The University of NairobiPublisher
School of Business ( SOB )