Operations strategies in solid waste management: the case of city council of Nairobi
Abstract
The major purposes of this study were to document the operations strategy used in solid waste
management at the city council of Nairobi, alongside the challenges facing implementation of the
operations strategy at the city council of Nairobi with respect to solid waste management. This was a
case study. Data was collected from fifty- (50) members and managers from the City Council of
Nairobi and analyzed using descriptive statistics. The data was then summarized and presented in the
form of proportions, tables and percentages.
The following findings were arrived at: First, the CEO and the employees do the formulation of the
operations strategy as part of a planning process that coordinates operational goals with those of the
larger organization. The annual objectives on solid waste management are well documented and they
included improving public health of the people; the environment; and maintain public cleanliness in
order to keep public places aesthetically acceptable: by ensuring the proper storage, collection,
transportation, safe treatment and disposal of solid waste. Secondly, the heads/managers feel that the
current policies adequately support the institutions strategic plan: but they moderately agreed that the
current departmental organizational structure support implementation of strategy as documented in the
2005-2010 strategic plans.
Thirdly, on the evaluation of the CCN's operations strategies used in solid waste management, it was
also found that CCN has not invested on enough time and effort in -. analyzing environment capabilities and services to develop their operations strategy. On the other hand the CCN has not invested on
enough time and effort in implementing its operations strategy.
Lastly, the internal strengths with the highest effect on CCN's competitive advantage, resulting from its
operations strategy are: responsive employees in meeting customer needs, highly trained employees
and quality control techniques. Lastly, the factors that have strongly limited sound waste management
operations strategy implementation are the inability to formulate and implement sound solid waste
management policies, inadequate treatment and disposal of solid waste and inadequate landfill disposal.
Citation
A Management Research Project Report Submitted in Partial Fulfillment for the Requirements of the Degree of Masters of Business Administration (MBA), School Of Business, University Of NairobiPublisher
Business Administration