Employee perception of knowledge management practices: A case study of British American Tobacco Kenya
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Date
2005-01Author
Nyawade, Fredrick O
Type
ThesisLanguage
enMetadata
Show full item recordAbstract
The economy oftoday has been described as a 'Knowledge economy', pointing to the reality
that knowledge has become a major source of competitive advantage. Knowledge has
displaced capital, natural resources and labour as the essential economic resources. With
shortening product and service life cycles, knowledge integration undergrids the
organisations' ability to ask the right questions and turn tacit knowledge into market
offerings. Organisations must now harness their systems of acquiring, developing, sharing
and retaining knowledge. The systems should encourage and reward employees who
collaborate, learn and work as teams.
The study was carried out at British American Tobacco Kenya (BA T).It set out to find out
the perception of BAT employees concerning the Knowledge management practices in the
organisation. A structured questionnaire was administered to both Management and Non
Management staff and their perceptions captured for analysis.
The results show that to a large extent, the employees perceive the company to have
embraced knowledge management practices, despite not having a fully fledged Knowledge
Manager. Employees believe that opportunities exist for continuous learning, dialogue is
promoted and they are empowered to learn. They however see some opportunities for
improvement in the area of knowledge sharing specifically with respect to access to internet.
Citation
Masters Of Business Administration (MBA) Degree, University of NairobiPublisher
University of Nairobi School of Business
Description
A management Research Project Report submitted in partial fulfilment of the
requirements for the Degree of Masters of Business and Administration (MBA), Faculty
of Commerce, University of Nairobi