Responses to changes in the external environment in service industry: a case study of Teachers Service Commission
Abstract
This management research has two major objectives, to establish changes
in the external environment that TSC consider having great impact on its
operations and to determine TSC's response to the changes in the external
environment. This is a case study whose respondents comprise of the
departmental heads of the organization .The primary and secondary data
collection methods were applied. Personal interviews were carried out and
questioners were used to collect primary data. Content analysis method was
used for data analysis.
The findings of the study were that TSC has been severely affected by the
changes in the external environment, which have been analyzed in the areas
of the political, economic social/cultural, and technological. In conclusion the
organization has adopted both strategic and operational responses in order
to offer effective service to the teachers
Recommendations for policy and practice are that the organization should be
set free from political interference in order for it to offer efficient services to
its clients. Technological advancement should be enhanced to promote
efficiency in the organization's operations. The organization should have a
direct funding and not rely on funding from the Ministry of Education and
have attractive remuneration for the teachers.
Citation
A Management Research Project Report Submitted in Partial Fulfillment for the Requirements of the Degree of Masters of Business Administration (MBA), School Of Business, University Of NairobiPublisher
Business Administration