Challenges faced by telecommunication operators in Kenya that are brought about by globalization: a case of Telkom Kenya limited
View/ Open
Date
2008-09Author
Chebett, Jack K
Type
ThesisLanguage
enMetadata
Show full item recordAbstract
This research study was a case study that was carried out on Telkom Kenya Limited, which is currently
an integrated telecommunications services operator in Kenyan market.
This research study sought to identify the challenges faced by telecommunication operators in
Kenya that are brought about by globalization. It is a case study of Telkom Kenya limited.
The objective of the study was to establish the challenges faced by Telkom Kenya that are brought about
by globalization and determine their impact and response.
Since liberalization and regulation of the Telecommunication sector in Kenya the market has witnessed
the emergence of competition which has been accelerated by rapid technological change and adoption to
provide world class communication solutions.
The Research project was conducted by collection of primary data using unstructured questionnaires
which were administered to the mangers in the key departments of Telkom Kenya Limited. The report
contains in-depth analysis and interpretation of the data which identifies the challenges faced by the
company, their impact and the response to the challenges.
The research study found out that the major challenges facing the company are competition, rapid
technological change and quality of service, copper vandalism, declining revenues among others. The
company has however responded to the challenges through innovative products, embracing of the latest
third generation and next generation technologies and entering into strategic joint venture partnership
with French Telecom which is one of the leading global telecommunications operators so as to remain
competitive, increase its market share and introduce innovative products in the market.
The study also discusses the research findings, draws conclusions and makes recommendations for further
research.
Citation
Masters Of Business Administration (MBA) Degree, University of NairobiPublisher
University of Nairobi School of Business
Description
A management research project submitted in partial
fulfilment of the requirements for the Degree Of
Master of Business Administration (MBA), Faculty of
Commerce, University of Nairobi