| dc.description.abstract | The survey of the study was carried out with the aim of establishing
managers' attitudes towards diverse workforce. It was also to find
out managers response to workforce diversity in the
telecommunication sector in Nairobi, Kenya.
In order to achieve the above, a questionnaire with both structured
and semi structure questions was administered to the respondents. A
sample of 50 respondents were selected from Telecommunication
firms in the country namely, Safaricom, Kencell and Telkom Kenya
Llimited. For the purpose of this study, the major Telecommunication
training institute, Kenya College of Communication Technology was
included.
The data was collected from the respondents and analyzed using
mean scores, frequencies, percentages and was represented in
tables. A five point likert scale was used to measure and identify the
extent of managers' attitudes towards different diversity issue in the
workforce. A three point scale ranging from a large extent to a less
extent was also used to measure organisations management of
diverse workforce.
From the findings of the study, the following conclusions were made:
• Most of the managers do not have negative attitudes towards
diverse groups especially the disabled and those suffering from
HIV/AIDS
• Most of the managers understand the benefits of a diverse
workforce
• No major efforts have been made by the organizations under
study to manage diversity | en |
