| dc.description.abstract | The balanced scorecard is a performance management approach that enables organizations to
clarify their vision and strategy and translate them into action. It provides feedback around
both the internal business processes and external outcomes in order to improve strategic
performance and results continuously. When fully deployed, the balanced scorecard
transforms strategic planning from an academic exercise into the nerve center of an enterprise.
The objectives of the study were, to establish the application of balanced scorecard for
employee performance management in commercial banks in Kenya and to determine the
challenges faced by commercial banks in Kenya in using the balanced scorecard for
employees performance Management.
The study was conducted using descriptive survey with primary data collected using semi structured
questionnaires and the questionnaires were administered using drop and pick
method. The respondents were 44 heads of the human resource function in the Commercial
banks. The data collected was then checked for completion, coded and analyzed with the help
of the Statistical Package for Social Sciences (SPSS). The results were presented using
descriptive statistics such as frequencies, percentage, mean scores and standard deviations.
Overall, the results showed that balanced scorecard was used in the commercial banks to a
great extent and the performance measures used in the majority of the banks were financial
indicators and customer satisfaction. It was also found that there were some challenges faced
by commercial banks in Kenya in using the balanced scorecard. These included resistances to
change, management being too busy solving short-term issues to pay adequate attention to
performance management-including balanced scorecard, lack of highly developed information
system to support balanced scorecard, impending organizational problems and too many
measures that dilute overall impact of BSC and lack of skills and know-how by a significant
number of employees | en |
