| dc.description.abstract | This research was designed to investigate into the management of strategic change at
Ki~bu Municipal Council. The study .sought to achieve two objectives. The first
objective was to establish strategic change' management practices at Kiambu
municipal council, and the second was to determine the factors influencing the
management of strategic change at the council. To achieve these objectives, the study
was carried out through personal interviews using an interview guide in which senior
level management of the council were targeted.
The findings of the study showed that the council has undertaken both structural and
strategic changes. Both changes were necessary in order to for the council to' ,be
efficient and effective in service delivery and bring about transparency and
accountability in running the affairs of the council. The changes involved the adoption
of strategic planning, putting in place a new top management team, coming up with
customer service charter, having a formal organizational structure in place, installing
an ICT system, refurbishing the council library, and having cultural transformation
within the council.
In undertaking both the strategic and structural changes at the council, the study
established that various change management practices were adopted. These include
extensive adoption of business planning at departmental and sectional levels,
restructuring and/or, redesigning of the departments and sections, spearheading
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cultural transformation in the various departments and divisions/sections, instituting a
performance management system, career development programmes, adoption of
performance improvement strategies, and encouraging the spirit of collaboration and
coordination among departments and departmental members. Further, the
, management of change at the council was influenced b~ such factors as the new top
management team and new employees into the council, the general change of attitude
by the employees and the civic wing, government directives/initiatives, and
technological developments among others.
The study findings led to a conclusion that most of the changes at Kiambu municipal
council were both deliberate and necessary. The changes at the council were
necessitated by the need for the council to be efficient and effective in service
delivery, and the need for transparency and accountability. As a result, the changes
targeted areas that would lead to the desired efficiency and effectiveness in
undertaking the council's core business. The areas include information technology,
licensing, rates, contracting, revenue collection, staff training, placement and
motivation, cleanliness and sanitation, environmental management, street lighting,and road maintenance and construction among others. | en |
