| dc.description.abstract | .The objective of the study was to identify and determine the extent of implementation of
various quality management practices by pharmaceutical manufacturing companies in
Kenya. The study also aimed at determining the challenges of implementing quality
management practices by pharmaceutical manufacturing companies in Kenya.
The research methodology was based on a survey study approach for establishing quality
management practices and challenges of implementation by pharmaceutical
manufacturing companies. Surveys are concemed with describing, recording, analyzing
and interpreting conditions that either exist or existed. An open ended and closed ended
questionnaire was used to collect data; the questionnaire was divided into 2 sections
which were answered by the top management and the lower level management
This study reveal the importance pharmaceutical firms attach to quality improvement
practices. The study also revealed that the basic elements of quality management such as
an appropriate infrastructure or quality system encompassing the organizational structure,
procedures, process and resources; systematic action necessary to ensure adequate
confidence that a product or service will satisfy given requirements for quality are indeed
vital for any quality management activity. In relation to top commitment by top
management in ensuring there is quality improvement in the firm, the total counts agree
(both strongly agree and agree) was 25. This make 83.3% of the total counts, which
indicate that management is actively involved in quality improvement. This when
compared to lower level management, the total count strongly agreeing were only 6
(20%). This study therefore reveals that top management is generally more supportive to
quality management practices as compared to lower level management although different
levels of perceptions permeate the entire management spectrum. | en |
