| dc.description.abstract | This exploratory study sought to establish the various competitive priorities and
operations' competitive challenges that face the private security firms in Kenya. Primary
data was collected with the aid of a semi- structured questionnaire. Data was analyzed
using descriptive statistics and factor analysis. Cross tabulation was used to determine the
relationship between the variables and the demographic data.
The study found out that the competitive priorities on which private security firms
compete, in their order of rank are: (1) Good quality, (2) Flexibility, (3) Low cost and (4)
Speed! time. These were the operations competitive priorities listed in the questionnaire.
However, the respondents security firms also added other competitive priorities on which
they compete and that they felt were also crucial in their nature of business. These
include: quality personnel, good customer care, excellent suppliers of materials, for
example security guards' uniforms, training and development of personnel and
technology. These competitive priorities were also analyzed and ranked. | en |
