| dc.description.abstract | This study sought to investigate challenges of employee empowerment at the National
Social Security Fund Savings and Credit Co-operative Society. The study adopted a
case study research design as it sought to gain an in-depth understanding of the specific
challenges of employee empowerment, Both primary and secondary data were employed
to collect data. Primary data was collected through the use of an interview guide which
was administered to the heads of department. A total of five respondents were
interviewed. Secondary data was derived from the SACCO's records.
The study findings showed that the major challenges of employee empowerment at
NASSEFU SACCO were lack of proper communication network, organizational politics,
resistance to change mainly from the lack of cooperation' from some members, a culture
that impedes teamwork among the junior staff, insufficient funds to continuously support
training programmes for staff and lack of a focused leadership leading to high staff turn
over. The study further revealed that employees are given autonomy in executing their
duties and that regular staff meetings were organized frequently by management.
The study findings also revealed that there is a strong relationship between the adoption
of employee empowerment and the use of total quality management (TQM) practices in
the SACCO in that its staff is more aggressive in its sales department to attract new
member and retain its current ones, and that the staff is also more pro-active in
responding to customer concerns, innovation of new products and constantly keeping its
members abreast in new developments in the SACCO industry. | en |
