Challenges of strategy implementation in the public sector in Kenya: the case of Retirement Benefits Authority (RBA
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Date
2009-11Author
Namenge, Nancy K C
Type
ThesisLanguage
enMetadata
Show full item recordAbstract
This is a case study of Retirement benefits Authority (RBA). The Study
investigates the challenges experienced in strategy implementation at RBA. The
specific objectives of the study are to establish the challenges of strategy
implementation in RBA and to determine how RBA is addressing the challenges.
The research got information on the study by carrying out face to face interviews
with the top management of RBA. As this is a case study the presentation of the
findings is in qualitative form.
From the findings, RBA faces challenges both at the micro and macro level. At
macro level, the challenges are institutional and within its control; while at
macro, they are national and global with few and complex options for the
Authority to intervene and control. Respondents indicated that the structure is
not adequate enough to handle growth and diverse specialties of the Authority.
Generally, the relevant quality skills and knowledge in pension industry is
lacking in Kenya. The educational institutions do not offer courses and training
on pension and retirement benefits. Also, political factors define the legal and
regulatory parameters within which the Authority operates in. Further,
technological challenges are likely to be an obstacle in the Authority's product
diversification agenda especially in the informal sector.
The Authority continues to learn to adapt to these challenges. Notwithstanding
its tremendous achievements, it is also clear that the Authority needs to make
crucial adjustments to its long term strategy in order to effectively discharge its
mandate.
Citation
Masters Of Business Administration (MBA) DegreePublisher
University of Nairobi School of Business
Description
A management research project submitted in
partial fulfillment of the requirements for the
award of the Degree of Master of Business
Administration (MBA), School of Business, University
of Nairobi